Shipping Policy

1. Free Shipping Eligibility

• Applicable Regions: United States (excluding Alaska, Hawaii, Puerto Rico, etc.) and the European Union.
• Threshold: Orders totaling over $200 qualify for free shipping.

2. Processing Time

• All orders will be processed within 3 business days (excluding weekends and holidays).
• You will receive a shipping notification once your order is dispatched.

3. Taxes & Duties

• Pricing Structure: Product prices do not include duties or taxes. Orders are charged only for the product amount and shipping costs.
• Customs Responsibilities:
  • Additional customs fees may apply due to varying country policies.
  • You are responsible for all extra charges, including customs clearance fees, local shipping fees, and administrative fees.

4. Tracking Package

• Update Timeline: After a tracking number is issued, new information typically updates within 3–5 business days. Please allow for processing delays.
• International Shipping Nuances:
  • Package information may be delayed due to international transportation complexities.
  • Detailed tracking updates usually become available when the package arrives in the destination country (after departing the shipping country).
• Support Contact: If tracking information is unavailable, email us at support@maxmaketech.com.

5. Lost Package & Unusual Situations

• Lost Items: MAXMAKE will replace items lost in transit free of charge. Contact our support team at support@maxmaketech.com.
• Address Accuracy: We are not liable for delivery failures due to incorrect or incomplete addresses. Verify your address before placing an order.
• Split Shipments: For orders with multiple items, we may ship products separately based on inventory availability, resulting in non-simultaneous arrivals.