Return and refund policy

1. Quality Commitment

MAXMAKE is dedicated to delivering high-quality, reliable products. If you experience any issues with our products, please reach out to our customer support team for assistance.

2. 30-Day Money Back Guarantee

All orders purchased from maxmaketech.com may be returned unused for any reason within 30 days of delivery (based on logistics tracking information) for a full refund.
  • Shipping Charges: Non-refundable unless the return is due to a MAXMAKE error (e.g., defective item, incorrect shipment).
  • Condition of Returned Items: Must be in original packaging, including all accessories, manuals, and documentation.
  • Return Shipping Costs:
    • For non-quality-related returns (e.g., buyer’s remorse): Customer responsible for costs (varies by courier).
    • For returns due to MAXMAKE defect/error: We cover return shipping fees.

3. Non-Refundable Situations

Refunds will not be issued for:
  • Damage from accidents, misuse (e.g., drops, water damage, extreme temperatures), or unauthorized modifications.
  • Products without a valid order number or proof of purchase.
  • Lost or stolen items (contact us immediately if your package is lost).
  • Non-quality-related issues (e.g., change of mind).
  • Free promotional items or gifts.
  • Products repaired/altered by third parties.
  • Purchases from unauthorized resellers.

4. Return Process

Step 1: Contact Support

  • Email support@maxmaketech.com to request a return. Include:
    • Order number or proof of purchase.
    • Photo/video of the defective product (if applicable).
    • Full shipping address and contact phone number.

Step 2: Receive Instructions

  • After approval, we will provide a return address and guidelines.

Step 3: Ship the Item

  • Send the package to the specified address.
  • Email the tracking number to support@maxmaketech.com within 7 days of approval.
  • Note: Returns without prior confirmation will be rejected, and we are not liable for associated costs.

5. Refund Processing

  • Timeline: Refunds processed within 10 business days to your original payment method (e.g., PayPal, credit/debit card).
  • Defective Items: Full refund including original shipping costs (if applicable).
  • Non-Defective Returns: Refund excludes shipping and handling fees.

6. Late or Missing Refunds

If you haven’t received your refund:
  1. Check with your payment provider (processing times may vary).
  2. Contact your bank or credit card company.
  3. If issues persist, email support@maxmaketech.com with order and payment details.

7. Order Cancellation/Modification

  • Before Shipment: Cancel or modify your order for free by emailing support@maxmaketech.com.
  • After Shipment: Orders cannot be canceled or modified due to shipping logistics.
By using our services, you agree to these terms. For questions, contact us at support@maxmaketech.com.