· What is the approximate shipping cost for the HiMill D1/D1S models?

Due to the substantial weight of the equipment, the current shipping fee for the whole machine is $60 per unit.  
*Additional charges may apply if supplementary items exceed the standard weight limit. Remote areas may incur extra shipping fees, which will be adjusted based on the actual delivery address. You can view the exact shipping fee during checkout or contact our customer service for further assistance.· If I cancel my pre-order, is the deposit refunable?

· What are the main differences between HiMill D1 and D1S?

The HiMill D1S is an upgraded version of the D1 model, with the following key differences:

- Transmission System: The D1 uses a T-type lead screw, while the D1S is equipped with a ball screw for higher precision and efficiency.

- Spindle Power: The D1 features a 250W air-cooled brushed spindle, whereas the D1S upgrades to a 250W air-cooled brushless quick-change spindle, delivering greater power and compatibility with more materials.

- Machining Accuracy: The D1 offers an accuracy of ±0.04mm, while the D1S improves this to ±0.02mm.

- Maximum Speed: Both the D1 and D1S support a maximum speed of 1000mm/min, ensuring high processing efficiency.

· What advantages does HiMill D1/D1S offer over similarly priced products?

Key advantages include:

- Robust Structure: Features a fully cast aluminum base, providing superior stability and smoother operation during machining compared to standard materials.  

- Integrated Functionality: Equipped with a dual-system design (engraving + laser), enabling diverse processing capabilities without the need for additional equipment.  

- High Expandability: Supports 4th-axis expansion to meet complex machining requirements.  

- Excellent Cost Efficiency: Delivers outstanding performance and versatile features at a highly competitive price point, offering exceptional value in its class.

· What additional accessories are available?

Users can expand the device's capabilities with additional accessories such as a 4th-axis unit, 10W blue laser module, 3D probe, and vacuum table, enabling diverse machining applications and greater functional flexibility.

· Can a rotary axis unit be added?

The optional rotary axis unit enables 4-axis simultaneous machining, supporting operations such as complex curved surface processing and cylindrical engraving, thereby significantly enhancing the device's machining capabilities.

· What materials are suitable for processing with the laser module?

Suitable Materials:

Wood, Plywood, Acrylic, Leather, Fabric, Paper, Cardboard, Rubber (some types), Anodized Aluminum (surface engraving), Stone (surface engraving), Coated Metals (coating removal).  

Unsuitable/Hazardous Materials:  

PVC and other chlorine-containing materials (release highly toxic chlorine gas), Polycarbonate (PC), Fiberglass, Carbon Fiber, Uncoated Metals (reflect laser dangerously and are difficult to engrave), and materials containing halogens or heavy metals.  

Always verify material safety before processing!

*Laser effects are influenced by power, speed, focal length, material thickness, and color. Always conduct a small-area test when using a new material!

· What are the main functions of the 3D probe?

- Automatic Tool Setting / Tool Length Measurement: Accurately locates the Z-axis zero point of the tool.

- Workpiece Positioning / Edge Finding: Automatically detects workpiece edges and sets X/Y zero points.

- Surface Probing: Measures workpiece flatness and enables automatic leveling compensation during machining (suitable for uneven surfaces).

Advantages: Significantly reduces manual tool-setting errors and improves the efficiency and accuracy of complex workpiece setup.

· What after-sales services are included with the product?

The purchase of a HiMill includes a 12-month warranty. During this period, should any non-human-induced quality issue arise, we provide free repair or replacement services. For component failures during the warranty period, we will ship replacement parts to you for self-installation. Additionally, online technical support and operational guidance are available to ensure a smooth user experience.

· What if I have other questions?

We’re happy to help! Feel free to email us anytime at hello@maxmaketech.com, and our team will get back to you as soon as possible.

· Is there a user community for exchange and support?

Join our user community to share experiences, exchange machining tips, and ask questions with other HiMill users!

You can access the community here

Use the same account you registered during purchase to log in. We’d love to see what you create!

· What is the approximate shipping cost for the HiMill D1/D1S models?

Due to the substantial weight of the equipment, the current shipping fee for the whole machine is $60 per unit.  
*Additional charges may apply if supplementary items exceed the standard weight limit. Remote areas may incur extra shipping fees, which will be adjusted based on the actual delivery address. You can view the exact shipping fee during checkout or contact our customer service for further assistance.· If I cancel my pre-order, is the deposit refunable?

· What are the main differences between HiMill D1 and D1S?

The HiMill D1S is an upgraded version of the D1 model, with the following key differences:

- Transmission System: The D1 uses a T-type lead screw, while the D1S is equipped with a ball screw for higher precision and efficiency.

- Spindle Power: The D1 features a 250W air-cooled brushed spindle, whereas the D1S upgrades to a 250W air-cooled brushless quick-change spindle, delivering greater power and compatibility with more materials.

- Machining Accuracy: The D1 offers an accuracy of ±0.04mm, while the D1S improves this to ±0.02mm.

- Maximum Speed: Both the D1 and D1S support a maximum speed of 1000mm/min, ensuring high processing efficiency.

· What advantages does HiMill D1/D1S offer over similarly priced products?

Key advantages include:

- Robust Structure: Features a fully cast aluminum base, providing superior stability and smoother operation during machining compared to standard materials.  

- Integrated Functionality: Equipped with a dual-system design (engraving + laser), enabling diverse processing capabilities without the need for additional equipment.  

- High Expandability: Supports 4th-axis expansion to meet complex machining requirements.  

- Excellent Cost Efficiency: Delivers outstanding performance and versatile features at a highly competitive price point, offering exceptional value in its class.

· What additional accessories are available?

Users can expand the device's capabilities with additional accessories such as a 4th-axis unit, 10W blue laser module, 3D probe, and vacuum table, enabling diverse machining applications and greater functional flexibility.

· Can a rotary axis unit be added?

The optional rotary axis unit enables 4-axis simultaneous machining, supporting operations such as complex curved surface processing and cylindrical engraving, thereby significantly enhancing the device's machining capabilities.

· What materials are suitable for processing with the laser module?

Suitable Materials:

Wood, Plywood, Acrylic, Leather, Fabric, Paper, Cardboard, Rubber (some types), Anodized Aluminum (surface engraving), Stone (surface engraving), Coated Metals (coating removal).  

Unsuitable/Hazardous Materials:  

PVC and other chlorine-containing materials (release highly toxic chlorine gas), Polycarbonate (PC), Fiberglass, Carbon Fiber, Uncoated Metals (reflect laser dangerously and are difficult to engrave), and materials containing halogens or heavy metals.  

Always verify material safety before processing!

*Laser effects are influenced by power, speed, focal length, material thickness, and color. Always conduct a small-area test when using a new material!

· What are the main functions of the 3D probe?

- Automatic Tool Setting / Tool Length Measurement: Accurately locates the Z-axis zero point of the tool.

- Workpiece Positioning / Edge Finding: Automatically detects workpiece edges and sets X/Y zero points.

- Surface Probing: Measures workpiece flatness and enables automatic leveling compensation during machining (suitable for uneven surfaces).

Advantages: Significantly reduces manual tool-setting errors and improves the efficiency and accuracy of complex workpiece setup.

· What after-sales services are included with the product?

The purchase of a HiMill includes a 12-month warranty. During this period, should any non-human-induced quality issue arise, we provide free repair or replacement services. For component failures during the warranty period, we will ship replacement parts to you for self-installation. Additionally, online technical support and operational guidance are available to ensure a smooth user experience.

· What if I have other questions?

We’re happy to help! Feel free to email us anytime at hello@maxmaketech.com, and our team will get back to you as soon as possible.

· Is there a user community for exchange and support?

Join our user community to share experiences, exchange machining tips, and ask questions with other HiMill users!

You can access the community here

Use the same account you registered during purchase to log in. We’d love to see what you create!